Plans that grow with you

Questions, answered

Can I change plans at any time?

Yes, from the Stripe customer portal. An upgrade applies immediately and you pay only the difference for the days left in the month. A downgrade takes effect at the end of the period you have already paid for — so you keep what you paid for, and there is no leftover credit to chase. Going back to Free is the same thing as cancelling: your data stays, and nothing is deleted.

What happens when I hit a limit?

Nothing breaks. Your existing contacts, automations and sequences keep working exactly as they are — you simply can't create new ones past the limit until you upgrade.

Do you take payments from my customers?

No. Your customers pay on your site, through your own checkout. CRM City only records what happened — orders, invoices, interest signals — so your relationship data stays complete.

Is my data locked in?

No. You can take your work with you, on every plan, Free included, and our Terms commit us to keeping it that way. You do not have to be leaving: download a copy whenever you like and keep it as your backup. Nothing runs it on a schedule, and CRM City cannot restore from it, so take a fresh copy before anything you cannot afford to lose. In Settings, under Backup & Export, you get one file with, among other things, your contacts and companies, deals, orders, invoices and quotes, bookings, conversations and email history, consent records and your settings. It is JSON, a standard format any developer can read, with each kind of record also inside as CSV, so a short script or any JSON tool can turn it into spreadsheet files. Your own tools can fetch the same records over the API too, with a secret key. Keys stay out: your Telegram and WhatsApp credentials and your API keys. A database sits behind your login. A file ends up in downloads folders and email attachments, and a live token in the wrong hands could message your customers as you. Uploaded files come as a list, not as the files themselves. Backup & Export lists exactly what is in the file and what is not.

Do I need a card to start?

No. The Free plan needs no card and has no time limit. Upgrade only when the product has earned it.

Will my price go up later?

Not to a later list price, no. Your rate stays yours for as long as you stay on that plan, even if we raise that plan's price for new subscribers. The one thing that can move it is an inflation adjustment: we may raise prices to keep up with inflation and with what our own suppliers charge us, and any such increase applies to your own rate in proportion — put prices up by 10% and a £20 subscription becomes £22, a £50 one becomes £55. You get at least 30 days' notice by email, and it is never applied retroactively. Changing plan yourself is a different thing: it moves you to that plan's current price in either direction. Move to Pro and you pay what Pro costs that day; move back to Starter later and you pay what Starter costs that day, not what you originally had. The lock follows the plan you are on, not your account.