A partner through life
One CRM. Shaped around whatever your work looks like.
Sales teams, support desks, event organisers, course providers, charities, recruiters, churches — CRM City reconfigures itself around your world with presets and modules. Switch on what you need. Everything else stays out of the way.
Free for up to 200 contacts and 1 user. No card required.
Start where you are
Six ways in. Read the one that sounds like your week.
- Your own lifeYou have 800 people in your phone and you speak to nine.
- Freelancers and consultantsYour best client this year is someone you have already worked for.
- ChurchesMost churches think they lose people in the month they stop coming.
- Sales teamsOpen your pipeline. Count the deals you have not touched in three weeks.
- In-house marketingYour list has grown every month this year. Your results have not.
- ShopsWork out what you spent to get your last hundred customers. Now count how many bought twice.
Make it yours
It speaks your language
A recruiter has candidates. A church has members. A school has students. CRM City relabels itself to match — so your team never has to translate in their heads.
Presets
Pick a preset when you sign up — sales, pastoral, freelancer, e-commerce, personal — and the whole CRM reconfigures in one click: modules, custom fields, pipeline stages.
Modules you toggle
Sixteen modules — sales, support, events, donors, recruitment, invoicing, booking, courses, review reminders, approvals and more. Switch them on and off per organisation; the navigation follows.
Your terminology
A per-organisation dictionary relabels the interface: “Contacts” become “Members”, “Deals” become “Applications”. Same engine, your words.
Automation
It works while you sleep
Every remarkable moment — a new contact, a won deal, a submitted rating — lands on an event bus. You decide what happens next, without writing code.
Automations
Pick a trigger event, add conditions, chain actions: tag a contact, create a reminder, notify your team. Every run is logged.
Lead scoring
Behaviour becomes points — a submitted feedback form, a won deal. Crossing a threshold like “Hot” fires its own event, so your automations take over.
Relationship health
The dashboard surfaces the contacts you have not touched in 30 days, plus follow-up reminders due today. Relationships stop dying silently.
Email & messaging
Every conversation on the contact
The mail you send from your own inbox, the Telegram threads, the unsubscribes — the whole story stays on the contact, and what people asked not to receive is enforced by the product, not by discipline.
BCC inbound capture
BCC your secret CRM address on any email and the whole message — attachments up to 10 MB included — files itself on the right contact. Zero copy-paste.
Suppression built in
One suppression list covers every sender in the product. Unsubscribes, bounces and complaints are honoured automatically — no forgotten code path can bypass them.
Telegram inbox
Your own Telegram bot becomes a two-way support channel: inbound messages create contacts and threads, media is archived, and your team replies from the CRM.
Commerce
Your whole commercial picture
Not just who you know — what they bought, what they looked at but didn't buy, what they owe, and when they're coming in.
Products & purchases
A product catalogue linked to orders and loyalty points, so every contact record answers “what has this person actually bought?”
Interest signals
Abandoned checkouts become per-product interest signals. Upsell with evidence: you know exactly which product each contact is warm on.
Invoicing
Invoices with line items, tax and sequential numbering. Clients view theirs on a public link — no account needed — and paid invoices trigger your automations.
Booking pages
Calendly-style booking pages, public or internal, timezone- and DST-safe. Double booking is impossible at the database level.
Courses & certificates
Run courses, track enrolments to completion, and issue numbered certificates anyone can verify on a public link — and print.
For developers
Built to connect
The CRM is a system of record, not a silo. Read and write your data over the API, and get a signed webhook the moment something happens.
REST API, real keys
A REST API behind individual, revocable API keys — shown once, stored hashed, rate-limited per key. Reads and writes fire the same events as the UI.
Webhooks, both ways
Subscribe any URL to any of the bus events — deliveries are HMAC-signed and retried with backoff. And point Shopify, Stripe or your own code at signed ingest endpoints to push data in.
Documented
Endpoint-by-endpoint documentation lives right in the product, so connecting your website or back office is an afternoon, not a project.
Isolated by construction
Your organisation’s data is separated at the database layer with row-level security on every table — not by application code alone.
Fail-closed webhooks
Inbound webhooks are signature-verified with timing-safe checks; unverified payloads are rejected. Outbound deliveries are signed with your secret.
GDPR-friendly
One-click unsubscribe on every marketing email, a central suppression list, and a full export of your information — your customer base, your work, your configuration.
Zero lock-in
Leave whenever you want — with your information, your customer base, your work. Full data export is a design principle, not an afterthought.
Start with your contacts. Grow into everything else.
The free plan is a real CRM: contacts, companies, activities, reminders, a pipeline. It is free for up to 200 contacts and 1 user. Automations start on a paid plan. Upgrade when your work asks for it.